Calling ourselves a Smart Distributor goes much further than a simple sign-off! We will prove it to you through our attitude & commitments!
Thanks to our AEO certification, which recognises the reliability of our logistics chain, our import/export flows are more secure and more fluid, and our procurement times shorter. We have the appropriate tools for declaring raw materials and can make customs declarations in just one click.
Our excellent field experience allows us to anticipate any shortages. We have taken the initiative to implement a buffer stock to guarantee volumes and comfortably ensure our customers receive their deliveries. Our operations are calculated using the OTIF (On Time In Full) measurement.
Operational excellence is at the heart of our concerns and allows us to respond to the logistical requirements of each of our customers.
- Spilled container during transport? We clean and wrap our pallets systematically before sending.
- An export delivery? We can use black opaque wrapping.
- Restricted height of storage pallets? We will prepare the order to meet this constraint.
- Need an urgent delivery? We can make an Express shipment with our Smart Track system!
- Urgent order? Our pallet labelling system speeds up order preparation for faster delivery times.
We pay as much attention to the raw materials as we do our own actions. As such, we handle sensitive raw materials with great care and attention, especially those in the pharmaceuticals and nutrition sectors. Our last veterinary audit demonstrates this: “A very well-managed warehouse from a hygiene point of view”.
Because we firmly believe in the benefits of sustainable development we have made it a priority. We adopt this approach at every step of our activity and are committed to promoting it to our suppliers and customers. In that respect, we support our customers in the cosmetics sector by working on the traceability and the social and environmental impacts of the raw materials supplied. We evaluate our suppliers based on their commitments and their certifications. And we will continue to do whatever we can to improve even further.
One of our past suppliers was inspected by the ANSM (French Agency for the Safety of Health Products). Following the inspection, the health authorities issued a “Sanitation Police Decision” on the site, imposing a ban on production and deliveries. We immediately set up a crisis unit to inform our customers, and then assisted our agent in steering the project to quickly comply with the authority’s requirements.
Sustainable development is a priority for us. That is why, in accordance with our customers and agents, we arrange sustainable development audits using specific, bespoke programmes. We can also arrange for our specialist to visit you in an advisory capacity.
One of our customers was struggling to find a raw material they needed. Thanks to our network, we were able to put them in contact with the right supplier. By doing so, we strengthened our collaboration, expanded our product offer and established a new partnership with the producer.
One of our customers encountered some quality issues with the flavouring in one of its flagship products. Thanks to our technical & quality expertise as well as the support of our agent, we were able to perfect an equivalent tasting flavour that matched the characteristics recorded in their registration dossier.
During a supplier training session, we offered a tasting of a customer's brand new cereal bar containing, of course, one of our suppliers’ raw materials. The tasting session was a real moment of fun and interaction, and one which spurred on the other distributors present to explore and develop this market.
One of our customers wanted to launch a medicine targeted at adolescents. Thanks to our Marketing data on fashionable tones and the latest big launches into this target market, we were able to offer several prototypes. The chosen aromatisation enabled them to stand out from the competition and their product was a resounding success.
One of our customers was having problems with the recrystallisation of a balm formula. After various trials with our application laboratory and by working closely with our agent, we were able to provide the customer with the correct ingredient ratio and the right implementation protocol to resolve the problem for good.
In cosmetics, we know that the texture of the finished product is essential to its success. For one of our major customers, in collaboration with the R&D department, we recommended and implemented the reworking of the material with our agent in order to obtain finer particles.